Error Fixing – DSC Not Detected

Most common causes: eMSigner not running, wrong browser, driver not installed, token PIN locked, browser extension disabled, or Java misconfigured. We check all systematically.

Intermittent detection is often caused by eMSigner crashing in background, Windows update resetting browser settings, or USB port power management. We fix the root cause.

If we diagnose a hardware fault (token not recognized even in Device Manager), we initiate a DSC Reissue. Diagnostic charge is waived if hardware fault is confirmed.

MCA21 V3, GST portal, Income Tax portal (incometax.gov.in), DGFT portal, GeM, CPWD, NIC eTender, IREPS, MSTC, and all major state e-tender portals.

No. If we're unable to fix the issue in the session, we do not charge. We either schedule a follow-up or arrange a DSC Reissue if needed.

Most DSC issues — driver errors, browser configuration problems, portal mapping failures, Java conflicts — are resolved within 30 minutes during a remote session. Complex token damage or CA-level issues may take longer, but we always provide a clear timeline upfront.

If our technician is unable to resolve your DSC issue during the remote session, you pay nothing. This guarantee covers all software-side issues: driver installation, browser configuration, portal mapping, and Java setup. Hardware failures (physically damaged token) are excluded but clearly communicated before the session begins.

After booking, our technician contacts you on WhatsApp and shares a secure remote access link (AnyDesk or TeamViewer). You download the small app, share the session code, and our expert connects to your computer to fix the issue live. The entire process takes under 5 minutes to set up.

DSC works best on Google Chrome (with the Embridge or Signer extension), Mozilla Firefox (with the Java plugin or browser extension), and Internet Explorer/Edge in legacy mode. Most government portals like MCA21 and DGFT work on Chrome or Firefox with the correct DSC signing extension installed — our team configures this during the session.

We support all Certifying Authority tokens: eMudhra, Capricorn Technologies, Sify Technologies, NSDL e-Governance, and IDSign. All token form factors are supported: standard USB tokens and smart card readers. Our technicians are trained on all CA-specific driver software and portal configurations.

Yes. We use industry-standard encrypted remote desktop tools (AnyDesk or TeamViewer). You have full visibility and control at all times — you can disconnect at any point. We never ask for your DSC PIN or private key. The session is limited to installing drivers and configuring browser settings only.

If we are unable to resolve your issue in the first session, we schedule a follow-up at no additional charge. If the issue requires a new DSC issuance (e.g., corrupted token), we clearly explain the situation and provide a transparent quote before proceeding. You are never charged for an unresolved session.

Yes. If your DSC has expired or the USB token is physically damaged, we handle the complete reissuance process. DSC Reissuance starts at ₹1,499 and includes a new FIPS token, fresh Aadhaar eKYC, and courier delivery. We also revoke the old certificate to prevent misuse.